QBQ! The Question Behind the Question - John G. Miller

QBQ! The Question Behind the Question

By John G. Miller

  • Release Date: 2004-09-09
  • Genre: Economics
Score: 4.5
From 177 Ratings


The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization—or individual—can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.  

John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question®, Miller explains how negative, ill-focused questions like “Why do we have to go through all this change?” and “Who dropped the ball?” represent a lack of personal accountability. Conversely, when we ask better questions—QBQs—such as “What can I do to contribute?” or “How can I help solve the problem?” our lives and our organizations are transformed.


This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.

QBQ! was written more than a decade ago and has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of  FAQs that the author has received over the years.


  • Qbq

    By zackapotheker
  • Great

    By Peter Mancini
    Need to be accountable for myself what I do and how I do it. Can’t change anyone just need to worry about how I do things
  • Really wanna read this but

    By Saytowngirl
    Purchased and it won't download ?!
  • Extremely applicable

    By Gullibleness
    An engrossing, easy read that has practical applications for every aspect of human existence!
  • So much value

    By !AO!
    I recommend everyone rad this book to make yourself a better over all person. If you are a business owner gift this book to all of your employees. Follow @_aohare
  • QBQ!

    By QBQ! fan
    QBQ! Is the definitive book on personal accountability. None other is as practical or enjoyable. Love the stories. Quick read but to be read over and over. Terrific gift book!
  • Ehhh.

    By VanCleave75
    Great concept! Find myself using allot of IQ's and changing my life to more QBQ's. But the book is not worth the price! Entire book could be summed up in 2 chapters, or just read the summery and your good.
  • QBQ?

    By Revver
    Good point a that can be covered in a short white paper on personal accountability. This book though is not worth it's price given it's extreme brevity and lack of depth all in less than 64 pages.